Privacy Policy

Last Updated: 10/27/25
Company Name: Packaging Material Direct Canada, Inc. (“we,” “us,” “our”)

1. Introduction

At Packaging Material Direct Canada, Inc., your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, make purchases, or interact with us by phone or email.

By using our website, you agree to the terms of this Privacy Policy and consent to our data collection and use practices as described below.

2. Information We Collect

We collect personal and non-personal information in several ways:

A. Information You Provide Directly

• Name, billing and shipping addresses
• Email address and phone number
• Payment details (processed securely through third-party payment gateways)
• Order details and purchase history
• Account credentials (if you create an account)

B. Information Collected Automatically

We use cookies, web beacons, and analytics tools like Microsoft Clarity to understand how visitors interact with our website. Data collected may include:

• Device type, browser, and operating system
• IP address and general location
• Pages visited, clicks, time spent on pages, and cart actions
• Session recordings and heatmaps (where permitted by law and user consent)

C. Information From Third Parties

We may receive additional information from third-party partners, such as marketing or analytics providers, consistent with their privacy policies and applicable laws.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Provide customer support and respond to inquiries
• Improve website performance and customer experience
• Analyze site behavior to reduce checkout friction or technical errors
• Contact customers regarding abandoned carts or incomplete orders to offer assistance or feedback
• Send promotional messages (if you have opted in or as permitted by law)
• Detect and prevent fraud or unauthorized activity
• Comply with legal and regulatory obligations
• Only  collect the personal information necessary for the purposes identified

4. Abandoned Cart & Feedback Calls

By providing your phone number or email address during checkout or account creation, you consent to us contacting you to:

• Help complete a purchase
• Understand why an order was not completed
• Offer assistance or gather feedback

You may opt out of these communications at any time (see Section 9).

We do not cold-call individuals who have not voluntarily provided their contact details through our website or authorized forms.

5. Cookies & Analytics

We use cookies and similar tracking technologies to enhance your browsing experience and gather insights.
Microsoft Clarity helps us visualize website usage through session recordings and aggregated data.
Where required by applicable Canadian privacy laws, we obtain consent before using non-essential cookies and analytics technologies.

You can manage or disable cookies via your browser settings.

6. Information Sharing

We do not sell personal information. We only share information as necessary with:

• Service providers (payment processors, shipping carriers, marketing and analytics vendors) under strict confidentiality agreements
• Regulatory authorities or law enforcement, if legally required
• Business transferees, in case of a merger, acquisition, or sale of assets, with continued privacy protection obligations

7. Data Retention

We retain personal information for as long as necessary to:

• Fulfill orders and provide services
• Maintain legal and accounting records
• Conduct analysis and improve our website

Abandoned-cart contact data is retained for no longer than 6 months, unless required to keep longer for legitimate business or legal reasons.

8. Data Security

We implement commercially reasonable administrative, technical, and physical measures to protect your information.
While we strive for full security, no online system can be guaranteed 100 % secure.

9. Your Privacy Choices

You have the right to:

• Access, correct, or delete your personal information
• Withdraw consent to receive marketing emails or phone calls
• Opt-out of cookies and analytics tracking
• Request details on how your data is processed
• Additional rights available to individuals in Canada are described in the Canadian Privacy Rights (PIPEDA) section below.

To exercise these rights or opt out of abandoned-cart or feedback calls, contact us at customerservice@packagingsuppliesbymail.ca

10. Canadian Privacy Rights (PIPEDA)

Individuals located in Canada have rights regarding their personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Under PIPEDA, you have the right to:

• Access your personal information

       Request confirmation of whether we hold personal information about you and obtain access to that information, subject to limited legal exceptions.

• Request corrections

       Ask that inaccurate, incomplete, or outdated personal information be corrected or updated.

• Withdraw consent

       Withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of        consent may affect our ability to provide certain services.

• Be informed about how your information is used

       Receive clear information about the purposes for which your personal information is collected, used, or disclosed.

• Challenge our compliance

       Raise concerns about our privacy practices or how we handle personal information and request a review of our compliance with this Privacy Policy and applicable privacy laws.

• Office of the Privacy Commissioner of Canada

       If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC).

11. Children’s Privacy

Our services are not intended for individuals who are considered minors.
We do not knowingly collect data from minors. If you believe a child’s data has been collected, please contact us for prompt deletion.

12. International Users

Personal information may be stored or processed outside of Canada, including in the United States, and may be subject to the laws of those jurisdictions.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in technology, regulations, or business practices.
The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

We have designated a Privacy Officer who is responsible for ensuring compliance with this Privacy Policy and applicable Canadian privacy laws.

For any questions or concerns regarding this Privacy Policy or your data rights, please contact:

Packaging Material Direct Canada, Inc.
348 Laurentian Ave,
Mississauga, ON,
L4Z 2J4
Email: customerservice@packagingsuppliesbymail.ca
Phone: 1-888-567-8022